8 new rules to customer service...
Rule 1: Consumers are really thinking about what they need, why they need it and if they need it.
Rule 2: It’s back to basics. Simplicity is what the world needs now. Embrace it.
Rule 3: Have a meaningful purpose.
Rule 4: Forget about selling products, deliver service.
Rule 5: Play well and collaborate.
Rule 6: Have a dialogue with customers, not a monologue.
Rule 7: One click and you are out.
Rule 8: Small is the new big.
No comments:
Post a Comment